#Cloud #Computing: AWS is moving beyond

Posted: 2017/04/04 in Uncategorized

#Cloud #Computing: AWS is moving beyond IaaS and PaaS – Last week, Amazon Web Services launched Amazon Connect, a cloud-based contact center service. The objective is to provide enterprises with an easier-to-use and faster-to-deploy call center system. But there’s deeper meaning to Amazon Connect than simply a new service from AWS. From a technology perspective, Amazon Connect works the same way as Amazon’s customer service system, incorporating its Lex AI technology fo… http://ow.ly/PVRw50aD2v3

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