Category: microsoft industry

Addressing the immediate priorities of telecommunications organizations

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As the world continues to respond to the outbreak of COVID-19, our thoughts are with the people affected and the medical professionals working around the clock to help those most in need. At Microsoft, we’re working to do our part by ensuring the safety of our employees, striving to protect the health and well-being of the communities in which we operate, and providing technology, information, and resources to our customers to help them continue to do their best work.

We have heard from many of our Telecommunications customers around the world regarding the significant challenges of the momentin particular regarding the ongoing collaboration and productivity needs of your technical and business operations teams and maintaining the performance and security of your network infrastructure.

To that end, I wanted to share key resources, solutions, and best practices to address some of the immediate priorities and needs of Telecommunications organizations.

To help you focus on the health and well-being of your employees and access the most current data, situation reports, and analysis:

  • You can leverage this CrisisCommunicationApp with steps to quickly build and implement an app for your organization to coordinate information-sharing and collaboration in response to evolving conditions.
  • Use the Bing CoronavirusTracker to monitor and share the latest fact-based information, statistics, and news on the current state of the virus.

To enable remote collaboration and productivity, for the C-suite and all employees:

  • Your network and business operations teams are no doubt geographically dispersed, and those resources are likely now even more separated due to work-from-home requirements. What’s more, productivity and information-sharing within your field service organization has never been more important. Microsoft Teams allows your employees to chat, meet, call, and collaborate all in one place, across multiple devices, no matter where they are. We’ve made Microsoft Teams available for free through commercial offerswith Fast Track as a free enablement for configuration and adoption for eligible customers.It’s also available through the freemium version.
  • We are also working with service providers such as Rogers to accelerate the adoption of remote workplace services and solutions (including a Microsoft Teams offer) by their own customers.
  • We have compiled expertise and guidance to optimize remote work environments from our first-hand experience over the last few weeks.
  • We are also sharing the comprehensive work-from-home guide we created for our employees, which you can tailor for your own organization.
  • Get connected with our Enabling Remote Work community to stay up-to-date on best practice sharing for all employees.
  • Microsoft Stores are ready to train you and your employees. Leverage our global Store teams to virtually deliver tailored training across key Microsoft workloads. Reach out to your AE or Customer Success Manager to schedule a training.

For enhanced privacy and security due to the increase in remote workers:

  • To support remote and mobile workers with enhanced security considerations, such as your network and field service teams, Windows Virtual Desktopprovides a comprehensive desktop and app virtualization service running in the cloud, with built-in security and compliance features.
  • Threats to data and network security are elevated due to the increase in information sharing and remote access by at-home and mobile workers, and Azure Sentinel makes threat detection and response smarter and faster with AI.
  • As Telecommunications teams of every type are adjusting to full-time remote collaboration, here is advice for CISOs on keeping organizations secure.

As we continue to work on additional solutions, services, and support for Media & Entertainment organizations, you can find the latest information, updates, and resources from Microsoft here: Responding to COVID-19 together.

Also, for an update directly from Microsoft’s CEO,Satya Nadella, read the recent post on LinkedIn with his current perspective and more on how Microsoft is working to support employees, customers, partners, and communities.

The post Addressing the immediate priorities of telecommunications organizations appeared first on Microsoft Industry Blogs.

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Addressing the immediate priorities of telecommunications organizations

https://ift.tt/eA8V8J

As the world continues to respond to the outbreak of COVID-19, our thoughts are with the people affected and the medical professionals working around the clock to help those most in need. At Microsoft, we’re working to do our part by ensuring the safety of our employees, striving to protect the health and well-being of the communities in which we operate, and providing technology, information, and resources to our customers to help them continue to do their best work.

We have heard from many of our Telecommunications customers around the world regarding the significant challenges of the momentin particular regarding the ongoing collaboration and productivity needs of your technical and business operations teams and maintaining the performance and security of your network infrastructure.

To that end, I wanted to share key resources, solutions, and best practices to address some of the immediate priorities and needs of Telecommunications organizations.

To help you focus on the health and well-being of your employees and access the most current data, situation reports, and analysis:

  • You can leverage this CrisisCommunicationApp with steps to quickly build and implement an app for your organization to coordinate information-sharing and collaboration in response to evolving conditions.
  • Use the Bing CoronavirusTracker to monitor and share the latest fact-based information, statistics, and news on the current state of the virus.

To enable remote collaboration and productivity, for the C-suite and all employees:

  • Your network and business operations teams are no doubt geographically dispersed, and those resources are likely now even more separated due to work-from-home requirements. What’s more, productivity and information-sharing within your field service organization has never been more important. Microsoft Teams allows your employees to chat, meet, call, and collaborate all in one place, across multiple devices, no matter where they are. We’ve made Microsoft Teams available for free through commercial offerswith Fast Track as a free enablement for configuration and adoption for eligible customers.It’s also available through the freemium version.
  • We are also working with service providers such as Rogers to accelerate the adoption of remote workplace services and solutions (including a Microsoft Teams offer) by their own customers.
  • We have compiled expertise and guidance to optimize remote work environments from our first-hand experience over the last few weeks.
  • We are also sharing the comprehensive work-from-home guide we created for our employees, which you can tailor for your own organization.
  • Get connected with our Enabling Remote Work community to stay up-to-date on best practice sharing for all employees.
  • Microsoft Stores are ready to train you and your employees. Leverage our global Store teams to virtually deliver tailored training across key Microsoft workloads. Reach out to your AE or Customer Success Manager to schedule a training.

For enhanced privacy and security due to the increase in remote workers:

  • To support remote and mobile workers with enhanced security considerations, such as your network and field service teams, Windows Virtual Desktopprovides a comprehensive desktop and app virtualization service running in the cloud, with built-in security and compliance features.
  • Threats to data and network security are elevated due to the increase in information sharing and remote access by at-home and mobile workers, and Azure Sentinel makes threat detection and response smarter and faster with AI.
  • As Telecommunications teams of every type are adjusting to full-time remote collaboration, here is advice for CISOs on keeping organizations secure.

As we continue to work on additional solutions, services, and support for Media & Entertainment organizations, you can find the latest information, updates, and resources from Microsoft here: Responding to COVID-19 together.

Also, for an update directly from Microsoft’s CEO,Satya Nadella, read the recent post on LinkedIn with his current perspective and more on how Microsoft is working to support employees, customers, partners, and communities.

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Addressing the immediate priorities of media and entertainment organizations

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As the world continues to respond to the outbreak of COVID-19, our thoughts are with the people affected and the medical professionals working around the clock to help those most in need. At Microsoft, we’re working to do our part by ensuring the safety of our employees, striving to protect the health and well-being of the communities in which we operate, and providing technology, information, and resources to our customers to help them continue to do their best work.

We have heard from many of our Media & Entertainment customers around the world regarding the significant challenges of the momentin particular regarding the ongoing collaboration needs of your creative and production teams, and remote access to solutions and services to maintain the pace and security of your content production and post-production workflows.

To that end, I want to share key resources, solutions, and best practices to address some of the most immediate priorities and needs of Media & Entertainment organizations.

To help you focus on the health and well-being of your employees and access the most current data, situation reports, and analysis:

  • Leverage this CrisisCommunicationApp with steps to quickly build and implement an app for your organization to coordinate information-sharing and collaboration in response to evolving conditions.
  • Use the Bing CoronavirusTracker to monitor and share the latest fact-based information, statistics, and news on the current state of the virus.

To enable remote collaboration and productivity, for the C-suite and all employees:

  • Your creative and production teams are no doubt geographically dispersed, and those resources are likely now even more separated due to work-from-home requirements. Microsoft Teams allows your employees to chat, meet, call, and collaborate all in one place, across multiple devices, no matter where they are. We’ve made Microsoft Teams available for free through commercial offerswith Fast Track as a free enablement for configuration and adoption for eligible customers.It’s also available through the freemium version.
  • To support remote scenarios for content creation, Microsoft enables key workflows through our partners: Teradici, AVID, and Adobe have all shared resources and best practices to enable remote creativity, collaboration, and content production and post-production. We will have more updates to share in this area in the next week.
  • We have compiled expertise and guidance to optimize remote work environments from our first-hand experience over the last few weeks.
  • We are also sharing the comprehensive work-from-home guide we created for our employees, which you can tailor for your own organization.
  • Get connected with our Enabling Remote Work community to stay up-to-date on best practice sharing for all employees.
  • Microsoft Stores are ready to train you and your employees. Leverage our global Store teams to virtually deliver tailored training across key Microsoft workloads. Reach out to your AE or Customer Success Manager to schedule a training.

For enhanced privacy and security due to the increase in remote workers:

  • To support remote workers with enhanced security considerations, such as teams working with highly proprietary creative assets, Windows Virtual Desktopprovides a comprehensive desktop and app virtualization service running in the cloud, with built-in security and compliance features.
  • Threats to data and network security are elevated due to the increase in information sharing and remote access by at-home and mobile workers, and Azure Sentinel makes threat detection and response smarter and faster with AI.
  • As Media & Entertainment teams of every type are adjusting to full-time remote collaboration, here is advice for CISOs on keeping organizations secure.

As we continue to work on additional solutions, services, and support for Media & Entertainment organizations, you can find the latest information, updates, and resources from Microsoft here: Responding to COVID-19 together.

Also, for an update directly from Microsoft’s CEO,Satya Nadella, read the recent post on LinkedIn with his current perspective and more on how Microsoft is working to support employees, customers, partners, and communities.

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Supporting the manufacturing community during this challenging time

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We are hearing from our manufacturing customers around the globe about how the outbreak of COVID-19is creating new challenges as they work to handle drastic shifts in materials supply and customer demand, and manage factory closures, while contributing to the production of critical supplies to first-line responders across the globe.

While many manufacturers face challenging disruptions to supply and demand in their businesses, some are reconfiguring their production, supply chains, and servicesto deliver critical supplies such as:

Microsoft applauds all of these amazing leaders and their innovativework.

Getting critical products delivered to where they are most needed

However, we know that the number of confirmed COVID-19 cases continues to rise every day. We have not yet reached the peak in terms of the number of global infections. When we do, it’s predicted that we are going to face a huge shortage of equipment, supplies, and consumables.Estimates are that production capacity will need to ramp up by 20to 500 times to cope with what is ahead of us.Moreover, we will need to find intelligent, effective ways to provide goods where and when they are needed. This is an incredible challenge.

Microsoft has been in discussions with partners, customers, and industry associations around the globe to help support new,innovative ideas and plansto deal with what is ahead of us. This includes the National Association of Manufacturers, which has been assigned by the government to lead the manufacturing responsein the U.S., as well as many other partners, public and private alike.

COVID-19 response: Services and guidance for your business

In addition to this work, I also want to share key resources, solutions, and best practices from Microsoft that can help to address your immediate priorities and needs during these challenging times:

Supporting remote work

For those engineers, information workers, and first-line workers whoareworking from home, we can enable remote collaboration and productivity:

  • Microsoft Teams allow you to work remotely without feeling remote. Teams of 10 or 10,000 can chat, meet, call, and collaborateall from one place, no matter where they are. If you’re a current Office 365 subscriber, you already have access to Microsoft Teams, and now is a great time to deploy to support your transition to remote work.
  • We have compiled expertise and guidance to optimize remote work environments from our own experience over the last few weeks.
  • We are also sharing the comprehensive work-from-home guide we created for our own employees, which you can tailor for your own organization.
  • Get connected with our Enabling Remote Work community to stay up-to-date on best practice sharing for all employees.
  • Enable employees with a virtual desktop experience such as engineers working on product and production changes to work on Azure with Microsoft 365 (WVD) from anywhere with advanced cloud-connected management capabilities to allow IT to stay in control while providing a secure, always up-to-date productivity experience.

Supporting employee safety

To help you focus on the health and well-being of your employees and access the most current data, situation reports, and analysis:

Supporting remote assistance for frontline employees and customers

To remotely assist those workers who are still needed on the manufacturing frontline and supporting customers operations, Microsoft and partners such as BluePrism, PTC, Realwear,and Tulip have announced programs for customers engaged in COVID-19 related activities:

  • Dynamics 365 Customer Service, enables contact center employees to provide consistent, personalized support while working remotely. Customers are taking advantage of the ability to gain insights into case volume topics, ensuring agents are properly distributed across channels, and quickly deploying chatbots that are trained to respond to the highest volume of inquiries.
  • Dynamics 365 Remote Assist allows field technicians and engineers to collaborate with colleagues and experts from different locations, reducing travel and resolving some of the immediate obstacles facing us all. Dynamics 365Customer Service or Dynamics 365 Remote Assist may beavailable free of charge for up to 6 monthsif you are implementing a solution in response to COVID-19, eitherona Microsoft-provided template or custom implementation.
  • To increase the predictability and reliability of the work being performed by manufacturers the Blue Prism COVID-19 Response Program is taking applications for their robotic process automation (RPA) resources to help maintain critical business continuity.
  • To provide technical support to your manufacturing and service employees, PTC is making their Vuforia Chalk augmented reality (AR) remote support and collaboration technology freely available to their customers and partners to use through June.
  • RealWear has contributed its headset technology to the medical effort in China and just announced its integration with Microsoft Teams, enabling industrial workers to use both hands for complex work procedures while remotely collaborating with subject matter experts wherever they are in the world.
  • Tulip hasjust announced that they are offering support and free use of their manufacturing app platform to any manufacturer or open-source manufacturing effort engaged in fighting COVID-19. They are actively working with pharma customersand others who are repurposing theirfactories to make medical-grade supplies. Their focus is on enabling remote work, GxP/GMP support for clinical trials as well as production, usingTulip to mitigate, crowd control, triage vitals, and on ramping up new manufacturing lines fast with their no-code app builder and templates.

These are just some of the ways that Microsoft and our partners are working to support the health and safety of our communities as well as help you to ensure business continuity and mitigate risk.

Youcanfind the latest information, updates, and resources from Microsoft:Responding to COVID-19 together. Also, I encourage you to read the recent post on LinkedIn from Satya Nadella on his current perspective and how Microsoft is working to support employees, customers, partners and communities.

On a personal note, to say that we are all are navigating our way through unchartered waters is an understatement. We are all in this together as a global community, learning each day from the crisis at hand.I am very inspired by the amazing work across our company, customers and partners to come together across industries, businesses, governments, health providers and more to mobilize technology to inform, empower, protect, and engage as we all work together to accelerate progress for solutions to the pandemic.

I want you to know that Microsoft is here to listen, learn, and do all that we can to assist you and your business during this difficult time.

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Supporting your healthcare organization and community during crises

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Before working for Microsoft I worked for the National Health Service (NHS) in the UK for nine years, and we had to deal with complex and significant situations regularly, but nothing with the scale and impact of the current pandemic crisis. At Microsoft, we know we‘re several steps away from our healthcare customers on the front lines, but we feel the need to help those customers and partners in whatever way possible. They have shared with us how the current situation creates unexpected challenges as they work to handle the overwhelming demand for care, support of their first-line clinicians, and the need for vital medical resources.

I‘ve been inspired by the work that many of our customers have undertaken over the last few weeks, like stories from the Centers for Disease Control and Prevention (CDC), Providence St. Joseph Health in Washington State, Helsinki University Hospital in Finland, St. Luke’s University Health Network in Pennsylvania State, and National Health Service in the UK. Theyhave implemented technologies in their regions and have seen a real difference in scaling their capacity, patient responsiveness, and remote worker support.

Working together to make a difference

The other thing that I‘ve found inspiring is watching our customers, partners, and Microsoft employees put aside normal businessand come together to figure out what we can do together to helpand make a real difference. I‘m proud of how our companyhas responded by making criticalplatforms and capabilities available at no cost, like in the examples mentioned above. Our teams are contactingcustomers to help make them aware of the available assistance,so they know there‘ssupportto help during this crisis. Below are resources to help healthcare provider organizations as they deliver largescale messages to their employees, remote facilities, and support their communities at large:

As the world continues to respond to the outbreak of COVID-19, our thoughts are with the people affected and the medical and essential service professionals working around the clock to help those in need and help each of us and our families. I see social posts from many of my friends and former colleagues from the NHS sharing how hard their roles are right now in this crisis, but also how proud they are to be making a difference. I am honored to have worked with these amazing people in the past and honored to help support our healthcare customers and partners.

I also recognize how lucky I am to work for Microsoftboth in terms of the people I get to work andhow well we are supportedand if you want to find more on howMicrosoft is working to support employees, customers, partners, and communities, read the recent post on LinkedIn from our CEO Satya Nadella.

You will find the latest information, updates, and resources from Microsoft here: Responding to COVID-19 together.

Join us in an industry community of your peers at the Microsoft Healthcare and Life Sciences Tech Community.

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The state of Communications Service Providers and the cloud

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woman sitting and looking at a laptop wearing headphones

A recent report from TM Forum looked at Communications Service Providers’ (CSP) strategies to move corporate IT, OSS/BSS, and network applications to the cloud.

Notably, and despite lingering CSP hesitancy over cloud migration of (in particular) operations software, those surveyed and interviewed for this report were able to cite more reasons for deploying workloads in public clouds than against. The report cites the acknowledged benefits of the public cloud for CSPs as:

  • Scalabilityparticularly the ability to scale on demand, which lies at the heart of CSPs’ eorts to automate operations and optimize networks for real-time response and reporting.
  • Total cost of ownershipwith the amount of savings likely to depend on the level of managed services provided and the complexity and size of the network.
  • Time to marketCSPs believe the cloud will help level the playing eld with internet-based companies by speeding service design, testing, and deployment.
  • Automationthe top attribute CSPs are looking for in next-generation OSS and BSS solutions.
  • Predictive maintenancecloud deployments, especially managed services, could allow CSP’s to perform maintenance tasks without taking components out of service.
  • Expertiselet the experts handle the unfamiliar language, components, technologies, and culture of cloud networking.

As also noted in the report, last summer’s announcement of the AT&T and Microsoft alliance, which will move all of AT&T’s non-network workloads to the Microsoft Azure public cloud, will no doubt accelerate other operators’ cloud adoptionnot only for the benefit of their own operations but also at a time when investments in OSS and BSS should be on the rise to capitalize on enterprise service opportunities enabled by 5G.

Speculation regarding the likely influence of the AT&T/Microsoft alliance has indeed come to pass, as evidenced by announcements of additional partnerships between Microsoft and a number of other leading MSPs including Telefnica, SK Telecom, Reliance Jio, NTT, and Etisalat.

The report also examines the difference between cloud-native, public cloud, hybrid cloud, and multi-cloud. From the beginning of Microsoft’s journey into cloud, we have been a leading voice in the importance of building cloud capabilities that span all clouds, including those on-premises or on any public cloud provider. Hybrid has always been part of our message, culminating most recently in our extensive suite of intelligent edge capabilities to enable Azure cloud services to run where they make the most sense. Finally, CSPs can dramatically simplify and centralize their IT control plane with Azure Arc, a set of technologies that unlocks new hybrid scenarios for customers by bringing Azure services and management to any infrastructure.

Most recently, Microsoft and Telefnica announced an expansion of our global strategic partnership. Joint capabilities, delivered from a Microsoft Azure datacenter region in Spain and leveraging Telefnica’s infrastructure, will allow Telefnica and Microsoft’s shared customers to deliver new services that require low latency, security, and assured bandwidthopening up new scenarios around 5G, edge computing, and Industry 4.0.

Also, as part of Telefnica’s own digital transformation, the company will use the Microsoft cloud for its internal operations, pursuing efficiency, flexibility and scalability improvements, optimization of operations, and cost reductions. Telefnica has also deployed Microsoft 365 to its global employee base to enable more seamless communication and collaboration across the 14 countries in which it operates.

Microsoft empowers telecommunications organizations by providing a trusted and secure platform supported by a comprehensive partner ecosystem with industry-leading solutions for deeper insights, personalized experiences, agile operations, and accelerated business growth.

Learn more about Microsoft for Telecommunications to see how the capabilities of our solutions have enabled transformational business outcomes for the likes of Vodafone, Telstra, Telia, and Deutsche Telekom.

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Empowering government employees through digital skills

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As the global economy becomes increasingly technology-intensive, the nature of the workforce is changing dramatically. Basic digital literacy is a prerequisite for employment and more specialized technical skills are in high demand. Organizations and individuals alike understand that workers must become lifelong learners who continuously acquire new skills throughout their careers. These fundamental shifts clearly have massive implications for the competitiveness of countries, cities, businesses, and individuals.

In our work with governments worldwide, we’ve heard similar themes that are fueling this focus on skills: ensuring workforces are skilled, competitive, and tech-savvy; and upskilling government employees to increase digital and technical literacy. These issues are flip sides of the same coin. Governments must lead and therefore need to be at the forefront of using digital technologies to serve citizens, and citizens must have the skills needed to power advancements in government and other industries.

A two-pronged approach to skills

It’s common these days to hear the statements that all companies are technology companies and all jobs are technology jobs. They reflect the reality that technology is increasingly ubiquitous and is woven into the fabric of our professional lives. While organizations have centers of excellence and technology offices that require deep technical knowledge of “tech experts,” basic technology skills are becoming a prerequisite for all career paths.

The World Economic Forum’s (WEF) 2020 Jobs of Tomorrow Report states that within the next ten years, entirely new occupations will emerge that will require skills that do not even exist or are not prevalent today.

The skills required to master cloud computing, artificial intelligence, machine learning, and productivity tools are already in high demand in organizations around the world, yet jobs remain unfilled. Also according to WEF, 42 percent of core job skills will change by 2022.

Microsoft provides governments with the tools to upskill both technical and non-technical learners in the public sector. The goal is to provide ongoing learning opportunities for employees who need to acquire additional skills to retain their current job or to get a new one.

MS Learn is Microsoft’s flagship resource for technical skilling. The platform contains free, on-demand modules and learning paths to help learners upskill for in-demand jobs and to prepare for industry-recognized Microsoft Certifications, including Azure Data Scientist and Azure AI Engineer. Take a look at this video to see what MS Learn has to offer.

For less technical content focused on general knowledge of digital technologies and business skills, government employees can turn to LinkedIn Learning. It combines a library of more than 15,500 up-to-date coursescovering both hard and soft skillswith an engaging, intuitive, and personalized learner experience. Each course is taught by an industry expert.

LinkedIn’s labor market data on new and in-demand skills drives content creation for the platform, ensuring LinkedIn Learning offerings are current and relevant in the market. LinkedIn Learning also enables organizations to contribute their own content to create customized learning paths that focus on specific needs within a government agency. And LinkedIn Learning includes real-time skills insights that help learning administrators proactively identify and address skills gaps. Check out how Dubai Municipality is using LinkedIn Learning to power learning and development for its public sector employees.

The future is now

Ensuring that government employees gain and maintain the technical and non-technical skills necessary to succeed in a tech-intensive workplace is not a concern that can be deferred to some future date. The need exists now and governments at the forefront of digital transformation are taking decisive action to invest in human capital. Governments must become modern workplaces that recognize the power of digital technologies to transform the public sector so that their employees can learn and thrive in a workforce where in-demand skills will continue to evolve rapidly.

 

To learn more about how Microsoft is helping governments digitally transform, start here.

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